Shipping

Please type postage address carefully, any user errors are not the responsibility of Only Lovers.

Orders are processed Monday to Friday (excluding public holidays) in their respective regions. While every effort is made to ship orders on the day they are placed, due to being a small and independently owned company, this cannot always be guaranteed. Pre Orders are subject to delivery date as stated on the store at time of purchase. 

Failed Delivery

If an item fails to deliver, for either incorrect postage address by fault of customer, multiple failed delivery attempts by the postage service or a failure to collect package being held by customs or local post office in the allocated time, this will result in a second delivery cost being issued to the customer once the item has been returned to sender.

International Custom Duties

You as the buyer are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Only Lovers, the buyer is the importer on record and must comply with all laws and regulations of the destination country. Orders  may be subject to import taxes, customs duties and fees levied by the destination country.

The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays with delivery time.